Terms & Conditions | Sofa Studio

Hi. These are the rules for using sofastudio.com.au and buying from us. We’ve kept them short.

Who we are: Sofa Studio is a brand of Popwood Pty Ltd ABN 61 002 385 462 (ACN 002 385 462), trading as Sofa Studio Australia.
Registered office: Aurora Place, Level 10, 88 Phillip Street, Sydney NSW 2000

By using the site or placing an order, you agree to these terms. Nothing here takes away your rights under the Australian Consumer Law.

Using the site

Browse, order and leave reviews as much as you like. Please don’t scrape the site, copy our photos for commercial use, or try to get around our security. Our words, photos, designs and logo belong to Popwood Pty Ltd or the people who license them to us. You’re welcome to share a photo to recommend a piece.

Mistakes happen. If a price, stock level or description on the site is wrong, we’ll tell you and fix it.

Your account

You don’t need an account for samples. For a sofa, it helps you track your order. You can sign in with Google, Apple, Facebook, or an email or SMS link; trade accounts can also use a Microsoft work account. Keep your sign-in to yourself, and tell us if you think someone else has used it. We may close an account used for fraud, abuse or harassing our team.

Prices

Prices are in Australian dollars and include GST.
Delivery is quoted at checkout, based on your postcode.
Gift cards, credits and the sample-pack credit follow the conditions shown where you get them.

Placing an order

You need to tick “I agree to the Terms & Conditions” to place an order. We record that you agreed, and which version of these terms you agreed to.
Your order is an offer to buy. It’s accepted when we send your order confirmation email.
Until then we can decline an order that was mispriced, can’t be supplied, or fails our fraud checks. If we do, we refund you in full.

Paying

You pay in full at checkout. We charge your card then. There’s no pre-authorisation or card hold.
In-stock pieces are always paid in full.
Payment links: if we send you a link to pay for an in-stock piece, we hold the piece for 24 hours. After that it goes back on sale until the link is paid.

In-stock and made-to-order

In-stock pieces are ready at our depot. Made-to-order pieces are built for you. A set is either all in stock or all made to order. We never mix the two within one set.

Delivery dates

We show the order-by and arrive-by dates before you check out, and we mean them. If your delivery is more than 4 weeks later than the arrive-by date we gave you, for any reason, you can cancel and get a full refund. We’ll keep you posted the whole way. See Shipping & delivery and Cancellation & changes.

Returns, damage and warranty

Your rights under the Australian Consumer Law always apply. On top of them:
– In-stock pieces can be returned for change of mind within 14 days of delivery. Made-to-order pieces can’t, which is why we sell samples. See Returns & refunds.
– If something arrives damaged, we fix it at our cost. See Damage in transit.
– Our Warranty covers the end customer, the person the piece was bought for. It isn’t limited to the first owner.

Trade accounts

Trade accounts pay the same retail price as everyone else and earn a rebate. Trade orders are for project work, not for reselling our pieces unchanged at retail. See Trade account.

Deposits (Studio and Volume tiers, made-to-order pieces only):
– You can pay a 50% deposit at checkout instead of paying in full.
– The other 50% is due before the goods arrive in Australia.
– If the balance isn’t paid within a few days of falling due, we can sell the piece to someone else. We keep what we lost on that sale (the price difference and reasonable costs), up to the amount of your deposit, and refund you the rest.

Reviews

If you post a review, it has to be your own honest experience, and you can’t be paid for it. You’re letting us show and quote it. We publish reviews as written, including the critical ones, and we may reply. See Reviews.

Liability

To the extent the law allows, if we fail to meet these terms or a sale contract, we’ll (at our choice) repair or replace the goods, supply equivalent goods, or refund the price. We’re not liable for indirect or consequential loss, like lost rent, lost income or a missed event. Nothing here limits the consumer guarantees you have under the Australian Consumer Law.

Governing law

These terms are governed by the law in force in New South Wales. The exclusive jurisdiction for any dispute is the courts of that state and the federal courts of Australia.

Changes

We may update these terms. The date and version at the top show the latest. If a change materially affects an order you’ve already placed, the version you agreed to at checkout still applies to that order.

Contact

hello@sofastudio.com.au
Popwood Pty Ltd t/as Sofa Studio Australia
Aurora Place, Level 10, 88 Phillip Street, Sydney NSW 2000