Care & warranty
Delivery, returns, warranty, looking after your piece.
Delivery
- Lead time
- 8–10 weeks. Made to order.
- Where
- Australia-wide.
- How
- Door-to-door. Inside placement included.
- Cost
- Quoted at checkout, by postcode.
- Tracking
- Email updates at each stage.
Returns
- Inspection
- 14 days from delivery.
- If something's wrong
- We make it right — repair, replace, refund.
- Change of mind
- Made-to-order pieces aren't returnable. That's why samples exist — $1 a fabric, $2 a leather.
Warranty
Full cover against manufacturing defects, not pro-rata — coverage stays full for its whole term and does not reduce as the years pass.
- Frame & workmanship
- 12 years.
- Padding & cushioning
- 7 years.
- Recliner & sofa-bed mechanisms
- 7 years.
- Leather
- 5 years.
- Fabric
- 3 years.
Your rights under the Australian Consumer Law apply on top. Freight for warranty work depends on your delivery zone — check by postcode on the FAQ Delivery tab.
Care
Fabric
- Vacuum weekly with a soft brush.
- Rotate cushions monthly.
- Spot clean with a clean white cloth and water. Blot, don't rub.
- Covers are not removable. Spot-clean only.
Leather
- Dust weekly with a soft cloth.
- Keep out of direct sun.
- Leather softens and patinas with use — that's the point.
- Spills: blot immediately. Don't soak.