Frequently asked questions
All Sofa Studio products are available in any of these leathers
| UltraLuxe | Protected top-grain leather from select hides. The surface is corrected only lightly, so the hide keeps its softness and its pores remain visible. Thicker and marginally softer than Luxe. A pigmented finish seals the surface: it resists scratches and stains, and its colour does not change with use. | |
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| Luxe | Protected top-grain leather with a matte finish, thicker and softer than Premium. A pigmented finish seals the surface: it resists scratches and stains, and its colour does not change with use. | |
| Premium | Protected top-grain leather with a matte finish and a soft, substantial hand. A pigmented finish seals the surface: it resists scratches and stains, needs little care, and its colour does not change with use. |
| UltraSaddle | Full-grain semi-aniline leather from select hides: the grain is untouched, and a light protective finish is applied over the dye. Thicker and heavier than Saddle, with a soft sheen where Saddle is matte, and fewer of the scars and growth marks that full-grain hides carry. The surface will scratch, and will darken and soften with handling over the years. | |
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| Saddle | Full-grain semi-aniline leather from select hides, dyed through and given a light protective finish. The surface is matte, and the hide's natural markings, such as scars, insect bites and growth lines, are left visible. The surface will scratch, and will darken and soften with handling over the years. | |
| Vintage | Distressed, antique finish — ages richly |
Leather grades
Sofa Studio fabric ranges
| Serenity | Luxe construction chenille. Luxurious weight, softness & thickness. Highly durable. | |
|---|---|---|
| Weaver | Premium woven with heavy, coarse linen handle. Durable. | |
| Cozy | Premium woven chenille. Heavy, soft & durable. | |
| Touch | Quality chenille with soft handle. |
Fabric weaves & durability
- Build your perfect sofas and chairs on our website Our helpful helpbot and FAQ make it simple.
- Check it twice! Use our room planner to check it all fits.
- Order Range of payment options — credit card, PayPal, PayPal Pay in 4 and finance.
- Orders are placed in the first week of every month
- Your sofa is expertly made by our overseas factory
- We deliver to you in as few as 10 weeks See product pages for current lead times.
How do I pay
You can pay by credit card, PayPal (including PayPal Pay in 4) and finance options at checkout. Trade accounts can ask us about bank transfer. If there's a payment method you need that you don't see, just ask.
Can I change my order after placing it?
Until production starts (usually a few days after order). Email hello@sofastudio.com.au.
Are the covers removable?
No — covers are sewn on. Spot-clean only. We chose this for the cleaner silhouette.
Can I order replacement covers later?
Yes. Same fabric and any new fabric we add. Email us.
Do you offer trade pricing?
One retail price for everyone — approved trade accounts earn a monthly rebate by tier (Decorator / Studio / Volume), allocated at approval. Apply. Usually approved same day.
What does freight for warranty work cost where you live?
Freight to collect and return your piece for approved warranty work depends on your delivery area. Enter your postcode:
Where the Australian Consumer Law requires us to cover the cost, we do — these tiers apply only beyond your ACL rights.
- Metro — free, whole warranty period
- Regional — free 2yr, then 50%
- Remote — free 2yr, then 100%
How long until I get it / lead time
It depends on the piece: some are in stock and ship soon, some are already on their way, and made-to-order pieces run about a 10-week minimum on a monthly production cycle. You'll see the timing for your specific item on its product page before you buy.
Where do you deliver
We deliver Australia-wide — every state and territory, including Tasmania and the NT. We don't ship to New Zealand or other countries.
How much does delivery cost
Delivery is quoted at checkout based on your postcode — what we pay the courier plus a small handling fee, shown transparently. As a guide: metro $80–$200, regional $150–$350, remote $250–$650 per piece.
How is my sofa delivered
By a specialist furniture courier (not Australia Post), door-to-door with inside placement — the team places it in the room of your choice on the same floor as the entrance. Multi-storey access can be arranged for a quoted fee.
When will it be delivered / can I choose a date
Delivery is booked, not date-locked. Once your piece reaches our depot, the courier contacts you to schedule a window — a date and a 2-hour slot where possible, with a call about 30 minutes before arrival.
What is included in delivery
Standard delivery includes inside placement, packaging removal on request, tracking from dispatch to delivered, and goods-in-transit insurance built in. Old-furniture removal and stair-only access beyond the second floor are paid extras quoted at checkout.
What if I'm not home
The first delivery attempt is free. A second attempt is charged ($80 metro, $120 regional, $200+ remote), quoted when you re-book. We don't leave a sofa unattended — someone needs to be there to receive and sign.
What's the warranty?
Full cover against manufacturing defects, with no pro-rata — every period is full cover for its whole term and does not reduce as the years pass. Your rights under the Australian Consumer Law apply on top.
How long is each part covered?
Frame & workmanship — 12 years. Padding & cushioning — 7 years. Recliner & sofa-bed mechanisms — 7 years. Leather — 5 years. Fabric — 3 years. Each is full cover, not pro-rata.
How do I make a claim?
Email hello@sofastudio.com.au with your order number, photos, and when and how the issue appeared. We respond within one business day and, for a valid claim, repair, replace the affected component, or replace the piece — in that order.
Does the warranty cover freight?
Freight for approved warranty work depends on your delivery zone — free in full for metro, free for the first 2 years then a part-contribution for regional and remote. Check your zone by postcode in the Delivery tab above. Where the Australian Consumer Law requires us to cover the cost, we do.
Can I return it
We're still finalising our change-of-mind returns policy. In the meantime, email hello@sofastudio.com.au and we'll help you sort it out. Your rights under Australian Consumer Law for faulty goods always apply.
What if it arrives damaged
Open the wrap and inspect before you sign; if anything's wrong, note it on the courier's docket, take photos, and email hello@sofastudio.com.au within 48 hours with your order number. We arrange repair, replacement or refund at our cost — you don't ship anything back or deal with the courier.
Not sure where to start? Our on-site helpbot can talk you through fabric, size and configuration in a couple of minutes. Use our room planner to check your choice fits before you order, or email hello@sofastudio.com.au and we'll help you find the right piece.
We work with interior designers, decorators, stylists and architects on residential and light-commercial projects. Trade accounts earn a monthly rebate by tier (Decorator / Studio / Volume) on our one retail price, plus dedicated support and bespoke sizing — most applications are approved the same day.